Needless to say, we don't have Cable TV. Unplugging from that nonsense is the smartest thing anyone can do, in this day and age. It just hurts your brain.
At that point, the AT&T UVERSE modem mysteriously crashed. Funny how that works!Thank you for choosing AT&T. A representative will be with you shortly.You are now chatting with Alex.Alex: Hello my name is Alex. Thank you for allowing me to be your specialist today. How may I assist you?Robert Platt Bell: I received a notice that someone in our home made an international call, and that we do not have an international plan. I use an AT&T calling card for international calls. I set International CALL BLOCKING to ON for my home phone. For some reason, this is NOT BLOCKING calls overseas. I believe the calls were made to Canada.Alex: Let me check that for you Robert.Alex: Please allow me a moment, while I access your account.Alex: In order to protect your private information, please provide the passcode on your U-verse account. This is a four-digit numeric passcode that you established for account security.Robert Platt Bell: Passcode?Alex: Yes, it is of 4-digit.Robert Platt Bell: I don't recall setting up any passcode. I have a passWORD. My passcode for voicemail is **** is that it?Alex: Yes, you are correct.Alex: It has been set up by you while ordering your product.Robert Platt Bell: Is that the passcode? I have no record of such a passcode. The account was set up a while ago.Alex: Yes, it is XXXX.Robert Platt Bell: You mean ****?Alex: I am sorry*Robert Platt Bell: I made a note of that for future reference.Alex: Yes, I meant ****Alex: Okay.Robert Platt Bell: How do I get International Call Blocking to Block calls to Canada?Robert Platt Bell: And how much did the calls made cost me? Are they charged by minutes or by $$$? I am on the 250-minute plan.Alex: I have a better deal for you.Alex: I have reviewed your account and I can see that you current have Voice -250 plan for your U-verse homephone in which you get upto 250 minutes of calling per month.Robert Platt Bell: I don't want to buy a calling plan, I want to BLOCK INTERNATIONAL calls.Alex: I can understand your concern.Alex: I can provide you The U-verse Voice Unlimited plan provides unlimited calling within the U.S., Puerto Rico, the U.S. Virgin Islands, Guam, the Northern Marians [sic], and Canada for $35.00 per month.Robert Platt Bell: So why didn't it BLOCK my outgoing call to Canada?Robert Platt Bell: AGAIN, I DO NOT WANT TO BUY A NEW PLANRobert Platt Bell: Who the heck lives in Guam?Alex: You will get unlimited calls to Canada Robert, and also within U.S. tooAlex: So you will not have to worry about the limit of the calls.Robert Platt Bell: MAKE THE INTERNATIONAL CALL BLOCK WORKAlex: I would like to get you in direct contact with a technical support expert for U-verse service. I apologize that I am unable to assist you. Allow me a moment to connect you to an expert who will be able to assist you with your account. The agent will have access to all the information you have provided me already.Please wait while I transfer the chat to the appropriate group.You are now chatting with 'Anurag'Anurag: Thank you for contacting AT&T, my name is Anurag. Please allow me a moment to review the information you have provided.Robert Platt Bell: For some reason INTERNATIONAL CALL BLOCKING is not blocking calls to Canada. I received a message that someone in my house made a call to Canada and I would be charged *EXTRA* for this.
I finally got another chat going, and the new tech said, "It can't be done". They charge you extra for international calls to Canada, but if you set outgoing international calls to BLOCKED, it doesn't block them. Canada is "international" when they want to charge you money, but domestic, when it comes to call blocking.
So, I am thinking, maybe go with this netTALK and switch to a cable Modem through those lovely bastards at COMCAST. Work the "introductory offer" for a year and then switch to UVERSE and so the same all over again.
For $300 or so a year? Yea, it's worth it. Maybe not as much savings as $300 a month, but you gotta keep your eyes open for the best prices, otherwise, they win.